Contacting Customer Service
Provide the following:
- Order Number. It should start with TLG
- Email address you used at time of purchase
- Brief description of your issue.
Techland Gear Store Policy Information
As a consumer it is your responsibility to be informed. Please review the following policies.
- Returns & Refund Policy
- Shipping Policy
- General Policies & FAQs
- Discounts & Promotions Policy
Customer Service Response Time
Under normal circumstances our response time is 48 hours after your first request during business hours (9am - 5pm MST) Monday - Friday, excluding holidays.
During the months of November and December we receive a high volume of customers service requests. There maybe a delay in response time.
The Gear Store Customer Service Team
Our CS team is a small in house group of folks we've dedicated to helping you with any issues you may have ordering physical merchandise from Techland Gear
Be kind, thoughtful and concise with your request. It is at our sole discretion to ban users from our CS portal and use of Techland Gear who do not conduct themselves in a kind and thoughtful manner.